NP
Nadene P

1 reviews | Active since Aug 2020

30 Jan 2021, 22:33

Vodacom highveld mall Emalahleni

Good dày ,we went to vodacom in Highveld Mall this morning to update our cell phone contract...the man at the door said 4 people can come in because there is only 6 customers allowed in shop...we were people so he showed us where to go...the next minute the manager Juanita tells him that our grandchildren must go stand outside...so we said no that is not going to happen they are only 10 & 4 years old..she was very rude you feel like an idiote infront of the other 2 clients and and staff...so we said we would rather go somewhere else...she Juanita said its fine go somewhere else...i turned around and told her you are very rude you could have handled it so much better and she start laughin at me...and she is supposed to be the Manager...we went to Incredible connection and received excellent service.

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2021, 11:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team