Vodacom hides behind call centre

<p>Have received the most SHOCKING service from Vodacom - they sent me the wrong phone for an upgrade, and now I cannot get them to take it back - logged a call with them a week ago, and still waiting. All the call centre can tell me is that the call is pending...what does that mean???? Am now waiting for a supervisor to help me - have been on hold for half an hour. </p>