JM
Joniel M

1 reviews | Active since Sept 2016

09 Apr 2021, 13:48

Vodacom Hidden Fees

I received a sms from Vodacom that iam due for an upgrade. So I logged into my profile and selected the IPhone 12 mini 256 ON a smart top up m+ plan @ R549/ m x 24 months.Completed all the questions and received a message that a consultant will phone me. I took a screenshot of the final page(lucky) of what is included. Few minutes later consultant phones to confirm details. I said to him this is what i have selected and prefer. According to the My Vodacom app all inclusive. Then as usual Vodacom came with the normal hidden fees - additional R620.00 for the handset, which is no where mentioned on the app! So now from R549 to R1169.00! Is this Vodacom’s new money making scheme? I so wish that we can be able to add proof on Hello Peter to show the world

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2021, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team