1 reviews | Active since Nov 2016

13 Nov 2016, 18:46

Vodacom hidden costs a disaster

<p>I recently upgraded and the Agent advised on the new priceplan however when i receive an emailed statement the amounts are double .i called client services and the Agent didnt even have an explanation for my 3 different invoices</p> <p> </p> <p> </p> <p>Please attend to my query or be prepared to loose a loyal client for 8 yeas</p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team