RT
Rae Trew-Browne
1 reviews | Active since Aug 2019
05 Feb 2020, 16:12
Vodacom hidden costs
Message from Vodacom: hey you are due for an upgrade, head into store.
Go into store start the upgrade process and then get told I have to pay over R1000 for fees on my current handset. Thanks Vodacom, instead of upgrading I will be canceling my contract. In the 12 years of being a Vodacom customer I have never seen anything like this when going to upgrade.
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Vodacom's replyOfficial
06 Feb 2020, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team