TS
Tshepang S
1 reviews | Active since Feb 2019
15 Apr 2019, 19:15
Vodacom hidden charges
Vodacom contract operates in bad faith to make extra business. I was informed that my contract would be R840 monthly. Only to have extra (undisclosed) amounts added to my monthly bill.
CLIP, is a caller ID service that Vodacom forces you to have (at the cost of 10 rands). Why am i unable to see who is calling me on my phone if i do not pay for this service? All my calls read UNKNOWN when my phone rings. I am FORCED to have this service -at an extra cost- in order to keep track of my callers. This is unfair and coercive.
There is absolutely no need to charge me for this. After my contract expiration. I will not be doing business with Vodacom anymore.
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Replies (2)
Vodacom's replyOfficial
16 Apr 2019, 06:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Apr 2019, 10:19Dear Tshepang,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply16 Apr 2019, 10:19
Official
Dear Tshepang,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)