MS
Mandi S
1 reviews | Active since Dec 2009
10 Nov 2020, 16:00
VODACOM - Hero to Zero
Its such a pity, i have to give a rating of 1, i would prefer to give a ZERO!!! In my books, Vodacom, you have gone from Hero to Zero. Almost 3 months, no Fibre installation done. WHY???? i have called, begged, pleaded, you name it. The last person who promised to help and even gave me his personal email address, flat ignores my mails. DO YOU CALL THIS SERVICE???? i have been a loyal client for over 20 years. AND!!!! all of a sudden i am being billed for accidental damage insurance???? Who authorised this??????
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Nov 2020, 06:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 06:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MS
Mandi S's updateReviewer Update
12 Nov 2020, 14:53I am still waiting for your call?????
MS
Mandi S's update12 Nov 2020, 14:53
Reviewer Update
I am still waiting for your call?????
Vodacom's replyOfficial
18 Nov 2020, 13:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 13:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
MS
Mandi S's updateReviewer Update
18 Nov 2020, 14:06I am still waiting for your consultant to call me back? I will not call a call centre. I am available now.
MS
Mandi S's update18 Nov 2020, 14:06
Reviewer Update
I am still waiting for your consultant to call me back? I will not call a call centre. I am available now.