KM
Katiba M

1 reviews | Active since Oct 2020

12 Jan 2023, 05:11

Vodacom Hero 60

Vodacom subscribed me to Hero 60 without my knowledge in 2022. I searched for it in the Google and found it being a good product and left it there. Yesterday (11 January 2023) I received a call from home that the plugs in the kitchen and the lounge were not working. I did all the drills that I know about fault finding to assist my wife but without success. Today [12 Jan] I called Hero 60 for assistance. The reply was that they only attend to emergency if there whole house is 100% without electricity. So, be aware with this product Hero 60 and read the T's and C's carefully and cancel it if is not going to work for you in times like this. If it is not working for you cancel it immediately. 😒

0
Replies (3)
Vodacom
Vodacom's reply12 Jan 2023, 08:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Jan 2023, 12:09
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. 

Regards

Vodacom Consumer Website Team

Best regards,

KM
Katiba M's update12 Jan 2023, 15:47
Reviewer Update
I have been waiting since.