Vodacom Herm**** Whale Coast Mall

I received a brand new Samsung Z Fold earlier in 2024 on contract at Vodacom Whale Coast Mall Herm**** - on the 15th of November, when I switched the phone on, it just went different colors. The phone is still under warranty, so we took the phone in to the store. I had to fly back to Iraq for work the next day. In the store the manager assured me that they will repair the phone and her exact words were " We get a lot of these problems with these phones, we will repair it". While in Iraq, I received an email/survey from Vodacom to ask if I was happy with the service, although I have not heard anything from the store. I came back on the 15th of December, went to the store to enquire. They fetched the phone from the back, said it is repaired. I asked them to switch it on, and to my surprise the phone did exactly the same thing. They could not explain how this could happen and eventually after numerous calls to the store later that week, they said there was some rejected quote (why a quote, as this phone is under warranty) - manager never returned my calls, she just had an inexperienced technician - who was there on his first day, return my call. I was given a repair number and a telephone number to call, which, when I followed up, the repair number did not exist. I went back to the store again to enquire, they said they will send the phone in again for repairs. Up to today I have not received any feedback from them. Vodacom Whale Coast Mall Herm**** has had my phone now for more than 8 weeks - this is shocking service to say the least!