Vodacom Hemmingways

On the 7th December 2022, I went to Vodacom, the one in Hemmingways to pay for my phone account. The time was 18:45 when I arrived and the store was being closed. When I asked why is the door store being closed when it clearly stipulates that the store closes at 19:00, the person at the door at that time said, "Come back tomorrow " without an explanation. When I asked where is the manager, she pointed at a guy, who was there at the time.

I asked him the same question, he responded that they were closed, when I asked him why, there was no explanation.

I then asked where can I write a complaint, then he started raising his voice, showing signs of anger.

After the incident, I was left stunned and questioned myself on Vodacom's Store Service Standards. Is this the type of Store standards Vodacom sets for it's customers and is this the type of personnel put in place to meet the quality standards Vodacom claims to provide for its customers? At this point I'm even thinking of canceling my account.