Item: Vodacom
Rating: 1
Author: Klippies P

Vodacom's replyOfficial

03 Jun 2023, 11:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Jun 2023, 11:19

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

07 Jun 2023, 11:47

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, to log a ***** dispute please forward the below doc's to ***

* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations

* ID copy and include three signature stamps

Once the information is received, feedback will be provided within 7-14 working days. Regards Consumer Website Team

Best regards,

Vodacom's reply07 Jun 2023, 11:47

Official

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, to log a ***** dispute please forward the below doc's to ***

* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations

* ID copy and include three signature stamps

Once the information is received, feedback will be provided within 7-14 working days. Regards Consumer Website Team

Best regards,

KP

Klippies P's updateReviewer Update

05 Jul 2023, 21:19

So I have sent Vodacom the needed documents, have had no response and God as my witness they deducted another R6900 from my account. This is plain and simple corporate sticking it to the man.... shocking how easy it was for them to leak my personal information to their friends the ********s so that they can commit ***** with them. They are probably pocketing the phones themselves. Disgusted how an agent can call you and act as if he is your friend and how "they understand" - BS.... I even asked if they blocked and blacklisted the phones that was taken out *****ulenty on my name... you guessed it - NO RESPONSE.

Be the reason why I get blacklisted Vodacom... You with your transgression towards the POPIA.

Let us see what your lame excuse is this time.

KP

Klippies P's update05 Jul 2023, 21:19

Reviewer Update

So I have sent Vodacom the needed documents, have had no response and God as my witness they deducted another R6900 from my account. This is plain and simple corporate sticking it to the man.... shocking how easy it was for them to leak my personal information to their friends the ********s so that they can commit ***** with them. They are probably pocketing the phones themselves. Disgusted how an agent can call you and act as if he is your friend and how "they understand" - BS.... I even asked if they blocked and blacklisted the phones that was taken out *****ulenty on my name... you guessed it - NO RESPONSE.

Be the reason why I get blacklisted Vodacom... You with your transgression towards the POPIA.

Let us see what your lame excuse is this time.

VODACOM HELPS YOU TO COMMIT *****