Vodacom helping to de***** my account

I can not properly explain how angry i have become over Vodacoms dealing with a ***** case. In over a month I have still to find out any out come or have any reversal of a ********** contract upgrade. The call center staff were quick to act and were very helpful. How ever they promised things they could not actually achieve. But i have now spent over 2 hours on the phone to all the ***** departments in Vodacom, they still have absolutely no idea what they are doing and instead of helping they either put the phone down on you or transfer you to some one else. I can not belive how useless Vodacom is. Some one has obvioulsy used a link at your call center to upgrade my account and has ****** a laptop from Vodacom, but yet no response. I can not belive how easy it was for the ********** to get hold of my info and change everything on my account. Even changing the name on the account and no one evern noticed. I am looking at pressing ******** charges against Vodacom as they flat out refuse to help me in any way. The ***** units are the most useless and ineffective i have ever encountered. A month later no response and im still not sure what they need from me to reverse the upgrade. Yet im sure they will want their money at the end of the month. I will strongly advise no one uses their service until they can stop ***** or atleaast show an intrest in dealing with it. I have been promised by at least 4 different people to call me back, they have made promises to help and when you phone in to find out what happend, what you have been told will happen just hasn't. In talking to the call center agents they have clearly stated the only way to do what has been done on my account is if the person had help at Vodacom Yet no one at Vodacom wants to lift a finger to help. I am disgusted at the treatment as if i am the ********, I am horrified that promises have been made yet never followed through. How do you blatantly lie to customer??

Disgusting