Vodacom, help your loyal customers!

<p>I lose my phone and because I'm due for an upgrade I'm not too stressed about it. So I head off to the Vodacom shop where they tell me I owe R10 000! This is on top of the R8000 I have already paid (stupidly not questioning it) since the end of March till the end of June. That is an average of just over R4000 a month, most of it for data usage when I am in an office all day with WiFi. I lodged a dispute 8 days ago. I was told it would be resolved within 5 - 7 working days. Today I called and no one seems to know anything about it. Vodacom, WHAT IS GOING ON?!!!! I have been a loyal customer for 16 years. No one can answer my questions and no one is willing to hep. Frustration!!!</p> <p> </p>