VODACOM HELP ME (NOT)

My mom has been a client with Vodacom for the 13 years, and never had a problem, this year however the problems never seem to end. 1st, My mom got a iPad contract from Vodacom, which was 530p.m for the device and a 3GB data package. Last year November without contacting us Vodacom switched the 3GB package to an open contract without informing or asking our permission, their explanation is that the device is still on contract and the 3GB package came to an end, which they then turned into a open data contract. Needless to say the data ran high on that contract and that the amount came to approximately R 6000.00. 2nd, We made a payment arrangement with Vodacom to pay the outstanding amount, which they accepted and provided us with the banking details, then last month September 2019, they cut her line told her she needed to pay 16000 immediately. 3rd, We have went to numerous Vodacom shops, no one can help us, we need to speak to head office, we have contacted head offie, no one is able to help or willing to help, we have sent emails but have not recieved any feedback from them.

Vodacom your customer service is up to **** as well as your response time.