TS
Tintswalo S
1 reviews | Active since Feb 2018
02 Feb 2021, 08:41
Vodacom HelloPeter team is useless
Can someone from Vodacom please explain to me why Vodacom debits my account every month? ********** transactions are being made on my account and Vodacom is not willing to help remedy the issue. The inconvenience of calling my bank every month to reverse Vodacom debit orders is starting to **** me off.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2021, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2021, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Feb 2021, 10:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided, "contract has been cancelled and credit due to late cancellation was passed. Amount debited was arrears amount that was due to settle the contract. "
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2021, 10:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided, "contract has been cancelled and credit due to late cancellation was passed. Amount debited was arrears amount that was due to settle the contract. "
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,