Vodacom Hellopeter team don't keep their promises.

Earlier this month I asked to cancel a contract early. I received the quote and tried to pay online but my account number was refused. I had issues with payment and the Vodacom email address not working etc. After spending hours on the phone and the bank not accepting my reference no given by Early Cancellations I eventually, as a last resort, wrote a review on Hello Peter.

Someone from Vodacom called me and spoke with me about all the issues I experienced and said I must just reply to their email with my POP and quote, etc and they would take care of EVERYTHING.

Today I called Vodacom just to make sure everything was in order and, lo and behold, the Vodacom team that said they would take care of my cancellation did absolutely nothing.

What is the point of making promises you do not intend to keep?