Vodacom hellopeter team closing out unresolved Complaint

I received a call today from someone at Vodacom's Hellopeter team.

I was questioned about my purchase mentioned in my review and was told that I was at fault.

The Hellopeter team person informed me that the special was online.

It was not stipulated anywhere that it was an online special. It simply states Vodacom has it on special for R2799 as is still advertised on the internet.

I can't believe this is the excuse they come up with.

I explained that Thandeka at the Pavilion branch said that the special is over. Why if it was only online didn't she tell my wife that it was only an online special instead of telling her it was over.

My wife, like my 2 kids did, would have purchased the Tablet online for R500 less if she was informed that it was an online special instead of being **** to and told the special ended. This is why she purchased it for the inflated price without questioning further only to find out later it was still on special.

Why tell her it wasn't on special? Why lie???

Now I have Vodacom hellopeter team telling me it's my wife's fault .

I did end the call because the Vodacom person was not listening to me or clarifying why their Staff deliberately **** and mislead my wife but insisted on telling me otherwise.

Now I see they have closed out the issue without any closure or action.

Service ticket number EC-1U5G-1KTDFE

Same old Vodacom. Well done. You **** to and ****** another customer and made it their fault.

Kumaran Ramiah

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