Hellopeter
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MS
Mark S

1 reviews | Active since May 2010

07 Jun 2023, 09:54

Vodacom Hellopeter team are useless as well.

I've been trying to uograde one of my contracts for 2 months now, have left 2 complaints on hellopeter and many mails and calls to coactivate that never come back to me. Vodacom simply ignores me, what can I do now?

0
Replies (8)
Vodacom
Vodacom's reply07 Jun 2023, 10:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

MS
Mark S's update07 Jun 2023, 10:30
Reviewer Update
Seeing is believing, at this stage I think there's a better chance at hell freezing over.
MS
Mark S's update08 Jun 2023, 15:18
Reviewer Update
They called me and promised to call me back, no response.... how horrible is this company?
MS
Mark S's update13 Jun 2023, 09:39
Reviewer Update
Eventually someone called me and did the upgrade over the phone and guess what....MY ACCOUNT ARE STILL NOT UPGRADED, how unprofessional are Vodacom
Vodacom
Vodacom's reply14 Jun 2023, 11:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect,  your line has been upgraded.  Regards Consumer Website Team

Best regards,

MS
Mark S's update19 Jun 2023, 09:19
Reviewer Update
Your online app does not reflect that, fix that too please,
MS
Mark S's update22 Jun 2023, 09:11
Reviewer Update
Why are the online app not showing the upgrade went through??? You must have really bad developers writing your code....or is it the management that are useless? Should I lodge another Hellopeter complaint before you respond to me?
MS
Mark S's update22 Jun 2023, 09:16
Reviewer Update
If I don't get a response from you within an hour I will distribute my whole story to the media and the public, post it on all your adds so that the people can see how *********** vodacom is