Vodacom Hello Peter replies are never followed up

Hello SHM8206,<br> <br> We do thank you for the posting.<br> <br> The matter will be referred to a consultant who will investigate and assist with resolution.<br> <br> Kind regards<br> Vodacom Consumer Website Team<br> <br> 2 weeks later and nothing whatsoever has been done.I have not been contacted by any consultant either.Vodacom's consumer website team's replies to Hello Peter complaints are ********* as they portray an image of following up on complaints yet do absolutely nothing!