BP
Bianca P

1 reviews | Active since Apr 2025

02 Oct 2025, 15:51

VODACOM - HELLO PETER DIVISION EVEN WORSE THAN THE CALL CENTRE!!!!

I have had a complaint pending with Vodacom for the past month. It was escalated to the Hello Peter division, and I spoke to Olivia. I haven't heard from her regarding my query until she called me today. In which she had the arrogance and nerve to make a comment about being unable to reach me but with attitude, so I disconnected the call, and she tried calling back twice! I cannot believe that Vodacom has arrogant, rude and dismissive people working for them. I HOPE OLIVIA REALISES THAT PAYING CUSTOMERS ALLOW FOR HER TO HAVE A JOB. I DON'T WORK FOR YOU, YOU WORK FOR VODACOM CUSTOMERS AND WE SHOULD BE TREATED WITH RESPECT!!!! I DON'T NEED HER TO CONTACT ME AGAIN. TEACH HER CUSTOMER SERVICE AND MANNERS. ARROGANCE CAN ONLY GET 1 SO FAR.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2025, 08:17
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team