Vodacom Hello Peter agent ignoring my emails

On 6 May, I posted a complaint on Hello Peter about a recurring data bundle that was added to my profile without my consent, I was then contacted by a consultant who responded and said that he had removed the data bundle from my account. However I log into my app, it still shows that the bundle is active. I responded to the consultant who contacted me, to ***, and I attached a screenshot showing that the bundle is still available, the screenshot clearly shows a bundle which expires at the end of May, and another bundle expires at the end of June. This useless consultant then responded to me to state that the data bundle has been canceled, despite my app clearly showing the bundle is still active. I then emailed this consultant many times since, and he has ignored me completely, I assure you that he has not responded to my follow up emails. Firstly, I need you to remove this data bundle from my profile, secondly I need you to confirm that I will not be charged for it, you can refer to my initial complaint for more information. Lastly, I need feedback on why this useless consultant has been ignoring my emails that I have been sending to ***, and I need to know what disciplinary action will be taken against this person for ignoring my emails. Please respond to me by email and do not attempt to call me.