GM
Gugu M
1 reviews | Active since Oct 2020
03 Feb 2021, 07:56
Vodacom hell on earth
Vodacom staff is *********** and really should just start invest in more training who hire people who are capablein doing their job as required. I have been trying to cancel my contract since February 2020, I was told my last payment will be 1st of April 2020 but guess what!! I still get invoices for payment, it has effected my credit score. I have spoken to numerous consultants to try and get this sorted, asked for reference number its really upsetting. Vodacom as a whole is useful and I regret ever giving them the benefit of the doubt after my first bad experience with them. This network is hell on earth honestly
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Replies (2)
Vodacom's replyOfficial
03 Feb 2021, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2021, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2021, 13:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2021, 13:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,