Vodacom hell

don't ever use their customer service phone option. Get everything in writing!!! or better yet go to a company that appreciates your business (and time)

Early May I called asking a question regarding top-up options on my contract. I asked if I could change something and they said sure no problem. I asked on more than one occasion if this changes anything on my contract or my bill. I was reassured more than once that it will not affect anything. Safe to say I am a 'victim' of *****! My bill went up by R250!

since then I have spent so many hours contacting Vodacom. I am stuck in a vortex of hell. I'm in a cycle of speaking to a customer service agent, told they can't help and that they are escalating the issue. I then see on my app that the issue has been RESOLVED but no one has contacted me. I look in the app, nothing has changed. the statement still shows the larger amount. I'm on cycle four now! (I hope! the customer service agent put the phone down on me when I got a little 'too intense' begging for someone who can actually help me to try and actually solve this problem once and for all! so I'm not sure if she did actually escalate as discussed.)

currently looking into small claims court/contacting a lawyer. I just don't know what to do anymore!