ES
Eben S
1 reviews | Active since Feb 2018
28 Feb 2019, 19:55
Vodacom Hell Cell
Can I please be freed from this prison called Vodacom!!!! I claimed for my lost cellphone 3 months ago and still haven't received a replacement after I was told that my claim has been authorized, I just need to pay excess and collect device in store. Their latest excuse is that their insurer changed the 1st of Feb 2019 and that the process is taking this long due to the insurer being new and not having 'proper' systems in place yet. Vodacom please just give me my phone please???!!!
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Replies (2)
Vodacom's replyOfficial
01 Mar 2019, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Mar 2019, 08:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2019, 08:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,