tM
tebogo M
1 reviews | Active since Apr 2010
31 May 2023, 12:31
Vodacom hell again!!
After a long drawn out dispute with Vodacom about a *****ulent account opened in my name, they finally conceded that the account was indeed *****. They confirmed in writing that the account will be closed and updated information will be sent to the credit bureaus. After going through Vodacom's ********** customer service, I am now faced with another battle, as this *****ulent account is still active on my credit profile, months after thinking that this matter has been laid to rest! I ask you to please do the right thing and sort this out as I do not have energy to go through the hell you put me through again!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 May 2023, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2023, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jun 2023, 09:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:
Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turn around time is 5-7 working days.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:
Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turn around time is 5-7 working days.
Regards
Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2023, 09:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:
Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turn around time is 5-7 working days.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:
Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turn around time is 5-7 working days.
Regards
Consumer Website Team
Best regards,