Hellopeter
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1 reviews | Active since May 2015

27 Feb 2025, 21:29

Vodacom hell

I am extremely dissatisfied with the level of support I have received from Vodacom. I placed an order for fiber two weeks ago, and I was assured that my connection would be up and running promptly. However, the first installer was unable to locate my fiber box outside my house, and it took an additional week for an engineer to complete the installation. Unfortunately, the router left behind does not work.

On February 25, 2025, I contacted the fiber support line (reference number: SR***) and spoke with an agent who confirmed that there was no issue with my line and assured me that Vodacom only needed to activate it. I was informed that the matter had been escalated to a senior engineer. The following day, I spoke with Mihlali, who advised me that the issue had been escalated to the level 2 team, and I would receive feedback as soon as possible. However, after 48 hours, Mihlali informed me that the level 2 agent had failed to assist, and I was simply told to be patient and wait.

It is incredibly frustrating to be left in the dark without clear answers regarding the status of my connection. As a paying customer, I expect better treatment and communication. The lack of accountability and professionalism displayed by the agents and the constant unavailability of managers is unacceptable. The overall experience has been disappointing, and I am deeply dissatisfied with how my issue has been handled.Please dont get this service its disgusting you rather deal with afrihost or axxess who are real service providers this company doesn't care about its customers.

0
Replies (5)
Vodacom
Vodacom's reply28 Feb 2025, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update03 Mar 2025, 16:50
Reviewer Update
Even your special support team can't seem to do anything for me “Dear Vodacom Customer. Your service ticket with reference number EC-216B-3ITT4G has been closed. Thank you Vodacom.”
's update04 Mar 2025, 14:30
Reviewer Update
I still have not received any contact from your maintenance team. Please contact me to cancel this service, this has now placed my job at jeopardy. Thanks Vodacom.
's update06 Mar 2025, 13:08
Reviewer Update
You guys are a bunch of sick people who play games with people's lives. I'm at home right now after leaving my job, which is the same job that earns me money to pay for a service that VODACOM doesn't provide!!! After being contacted by your JOKE of a specialist support team to be available at 12 today for the maintenance, who still hasn't contacted me, everyone refuses to contact me!!!! With proper technical information.
's update10 Mar 2025, 09:56
Reviewer Update
I wanted to provide an update, as I have not received any communication from Vodacom. The maintenance team has successfully spliced the fiber at my residence. Therefore, the information I was previously given regarding the unavailability of a port is now invalid.Following this, I contacted your support center, and I was informed that the expected time for provisioning my router is 24 to 48 hours. While I understand that there has been a breach of the SLA, I am still expected to wait further for resolution.