Vodacom Hell

I took a LTE 200GB package from Vodacom Hout Bay as fibre was not in my area. After they installed fibre the Vodacom Fibre rep came round and promised that I could take Fibre and the LTE contract would be nullified. This is a complete LIE as I have now discovered. I am being charged for both services for 2 months now and will have to pay Penalties to exit either. They are two separate departments and there is ZERO communication between them. Fibre Managers also do not contact you and 'Escalations' are another useless tool employed to pacify clients and only result in unanswered queries and more inertia. (and more useless calls to the 'Helplines')

After over 10 hours on the phone to various Call centre Operators and numerous emails escalated (none of which have been answered) I must now bite the bullet and terminate this abusive relationship before I verbally explode at some poor call centre employee. There are no managers at Vodacom apparently and decisions and attention to client issues are seemingly unimportant.

After 15 years as a Vodacom client with multiple products (and having spent upwards of R200 000 utilising their services ) it is obvious that their Corporate structure/unavailability of managers and current dismissive attitude is Client unfriendly and in scant regard to Client needs and flexibility. I am only as good as my last job and will not get more work if I under perform - why should I receive less from a Company that I pay for services ???

If you take anything from my experience then take this - DON'T believe the marketing hype and be aware that if you have issues - Vodacom Fibre doesn't give a proverbial......