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mH
marisa H

1 reviews | Active since Nov 2015

09 Apr 2026, 09:50

VODACOM HELD MY FIBER LINE HOSTAGE

I am really at my wits end with Vodacom. I cancelled my Fiber contract with Vodacom 19 March 2026. I told to give 30 days notice. I received cancelled confirmation as of 1 April 2026. Sure only to find out that my new service provider could not connect as Vodacom is holding my line HOSTAGE. I have been calling them since the 2 April 2026 everyday and everyday they have an new excuse. The issue has been escalated and escalated but still the line has not yet been released by Vodacom 9 days later. So for 9 days I have been without connectivity at my house.

I WILL NEVER RECOMMEND THAT ANYONE SIGN UP WITH VODACOM FOR FIBER

0
Replies (3)
Vodacom
Vodacom's reply09 Apr 2026, 10:06
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team
mH
marisa H's update09 Apr 2026, 11:21
Reviewer Update
CORRECTION: I am really at my wits end with Vodacom. I cancelled my Fiber contract with Vodacom 19 February 2026. I told to give 30 days notice. I received cancelled confirmation as of 1 April 2026. Sure only to find out that my new service provider could not connect as Vodacom is holding my line HOSTAGE. I have been calling them since the 2 April 2026 everyday and everyday they have an new excuse. The issue has been escalated and escalated but still the line has not yet been released by Vodacom 9 days later. So for 9 days I have been without connectivity at my house.

I WILL NEVER RECOMMEND THAT ANYONE SIGN UP WITH VODACOM FOR FIBER
mH
marisa H's update10 Apr 2026, 15:06
Reviewer Update
I still await Vodacom to release my fiber line. SRS 000000*** has still not been assigned to anyone. Are there even still people working for Vodacom.? No one has contacted me as yet.

Do not use Vodacom as a supplier.

#I am really at my wits end with Vodacom. I cancelled my Fiber contract with Vodacom 19 March 2026. I told to give 30 days notice. I received cancelled confirmation as of 1 April 2026. Sure only to find out that my new service provider could not connect as Vodacom is holding my line