Vodacom Held Me Accountable for an Unauthorised Migration— Over a Month With No Resolution

Vodacom Held Me Accountable for an Unauthorised Migration — Over a Month With No Resolution

I am deeply frustrated and disappointed by Vodacom’s complete failure to resolve an issue that Vodacom itself caused.

An amount of R1,528.08 was added to my account for a migration that I never requested or authorised. My line was originally on prepaid, yet due to this unauthorised action, my line status was changed without my consent. To date, my line is still not on prepaid, despite repeated follow-ups.

This matter has been ongoing for over a month and has caused me significant emotional, mental, physical, and spiritual distress. What is most unacceptable is the lack of accountability — the consultant responsible has not been held accountable, and I continue to suffer the consequences of an error that was not mine.

Vodacom reference number: ***

My expectations are reasonable and non-negotiable: • Immediate reversal of the unauthorised charge of R1,528.08 • Immediate restoration of my line back to prepaid, as it was before the migration • A written explanation of how this unauthorised migration occurred • Confirmation of corrective action taken against the consultant involved

I should not be financially or emotionally prejudiced due to Vodacom’s internal errors. I expect this matter to be resolved urgently. Failure to do so will leave me with no option but to escalate this matter further.