TB
Theunis B

1 reviews | Active since Mar 2009

15 Nov 2024, 11:32

VODACOM HEIDELBERG *****ING FROM THERE CUSTOMERS

Tree weeks ago i went to Vodam shop in Heidelberg Mall. I saw that they had adverized the Huawei GT5 watch and I went to enquire about it. The sales lady then said that the watch in the region of R300 rand a month. I told her that I want it and we proceed. The contract was never discussed nor did she explained anything to me. A coule of day later I received a message that my cellphone contract has been extended to 2027. I called the so called Manager Tshepiso and she said she will personally get back to me. I never received a call and call the again and ask to speak to her. A lady by the name P****di answer the phone as she was Tshepiso, and said they did call me. I told het that i will bring my phone to show me were they have called. Then they acknowledge that they did not call and will take it up with Ebrahim Adia. They then said that I was at fault. Blatantly a BIG LIE. This person only listen to the ladys story and now I am sitting with a contract for two years. Dont use the shop as they lie to people and steel from the public with there MOUTHS. Shocking that these people gets employed !!!!! WILL ESCALADE TO HQ

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2024, 12:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details.  Regards,  Vodacom Consumer Website Team 
TB
Theunis B's update18 Nov 2024, 14:39
Reviewer Update
18th of November 2024 and again, the same as the service, nothing. Isn't it what you expect from Vodacom !!!!!!!!!!!!!!!!