Vodacom Headi office Polokwane, why are you head office if you are so bad?

Let's admit that Vodacom is rapidly sliding down the ladder of network service providers. I was directed to this office by Vodacom Mall of the north to report that a section of Bendor, a suburb in Polokwane, does not have Vodacom network. When I got into the building I was told to turn back to the gate and report whatever I wanted to report to.the security guard. He called some people over the phone who said the relevant people were working from home. I was asked to call some number to report my problem. I asked if there wasn't someone who was going to be sent to assess the network coverage in the said area. I was told by the security guard that since I was the one without network, I should call that number or assess the area without network coverage!!!!!