JvdR
Jean van der Riet
1 reviews | Active since Jan 2021
19 Jan 2021, 18:26
Vodacom headaches
After reading all the complaints I am not alone. I cancelled my data contract when an upgrade was due in July 2020. I was assured this was done yet seven months later it is still not done. After lodging numerous disputes and asking for a recording of the date Vodacom refuses to assist me. After all this time, two calls a day to them and promises of being assisted I only found out today (19/01/2021) that my account is at the legal department as I am in arrears. Thanks Vodacom for not even trying to help or getting back to me. Brilliant service!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Jan 2021, 09:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2021, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2021, 10:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your query has now been resolved. The cancellation has been processed successfully. Your reference number is ***. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2021, 10:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your query has now been resolved. The cancellation has been processed successfully. Your reference number is ***. Regards Consumer Website Team
Best regards,
JvdR
Jean van der Riet's updateReviewer Update
08 Feb 2021, 11:21Thank you so much Vodacom. The guy that helped me is a true Gentleman and he took the time to listen and to go the extra mile to resolve my issue. Many more guys like you are needed in the industry!!!! Thanks
JvdR
Jean van der Riet's update08 Feb 2021, 11:21
Reviewer Update
Thank you so much Vodacom. The guy that helped me is a true Gentleman and he took the time to listen and to go the extra mile to resolve my issue. Many more guys like you are needed in the industry!!!! Thanks