Vodacom headache

I would prefer a negative rating. 1 out of 5 is too good. I have been trying since December 2017 to migrate my 2 accounts to a business account. Still no progress. I also tried to cancel an upgrade - Vodacom manage to debit my account every month, yet they are unable to reflect that I did not accept delivery of the upgrade. Currently I am: 1. Still reflected as an individual, debit orders coming off my personal account (all forms were completed, I have followed up so many times it is unbearable) 2. Still reflected as having upgraded, with next upgrade only due in 2 years. I have called 3 times to sort this out, NO RESULTS!!!

I am going to cancel as soon as number 2 has been sorted. This is the most shocking service, call centre staff should stay away from customer service, the staff in the store are not worth a comment.