FS
Francois S

1 reviews | Active since Jul 2015

25 Jul 2015, 08:23

Vodacom Head Office Worst Service Ever

I took my Tablet in for repairs as the screen was showing green. The job card come back after Vodacom Westgate dealt with the problem for almost 3 days, when I switched the tablet on at home the same problem accured. I phoned the Head Office and dealt with Cheryl that I needed to call on a daily basis for feedback. Cheryl kept on telling me my Sony tablet was taken to Samsung for repairs, I needed to clarify everyday it is a Sony tablet. After getting a tablet back that doesn't belong to me and is in a worse condition then mine was I requested to speak to a Mng (Angela) who said i am creating the error, but she will get someone to collect the tablet, this means Vodacom do not check their equipment before sending it back to the customer. Jaco from Head Office called me to inform me that they will be sending someone to collect this tablet that is in a worse condition, and up to date I am still waiting for someone to collect this tablet. This process has taken longer than 6 weeks and I still don't have a solution for the problem.<br> <br> Cheryl informed me that I am due for an upgrade shortly why don't I just wait the period out as clearly Vodacom can't give service. <br> Worst Slaptiger ever

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2015, 09:29
Official
Hello FSmit19,

Thank you for taking the time to raise your complaint with our team.

I will be in contact with you regarding this matter in order to resolve or address.

Kind regards

Vodacom Consumer Website Team