Vodacom Head Office also useless.
So my refference K **********
After a month I haven’t received any help from vodacom or Kelly Phillips.
Yesterday head office phoned me and their way of solving their problem was to want to cancel my contract take the phone back and leave me without a phone.
Vodacom advertised Airpods that they don’t have. Now it’s me who has to suffer ???
No way.
Vodacom can refund me the value of supply me something else but no.
Head office yesterday said they would phone me during the day or this morning.
It’s almost 14:30 and no phone call
This from VODACOM HEAD OFFICE
Vodacom is ****
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Replies (2)
Vodacom's replyOfficial
26 Apr 2019, 14:33 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2019, 14:33
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Apr 2019, 19:56 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our online sales team and feedback was provided with regards to your complaint. Please note that the feedback provided remains the same, should you need further assistance kindly contact our online team on ***4.
We apologize for the inconvenience.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our online sales team and feedback was provided with regards to your complaint. Please note that the feedback provided remains the same, should you need further assistance kindly contact our online team on ***4.
We apologize for the inconvenience.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2019, 19:56
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our online sales team and feedback was provided with regards to your complaint. Please note that the feedback provided remains the same, should you need further assistance kindly contact our online team on ***4.
We apologize for the inconvenience.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our online sales team and feedback was provided with regards to your complaint. Please note that the feedback provided remains the same, should you need further assistance kindly contact our online team on ***4.
We apologize for the inconvenience.
Vodacom Consumer Website Team
Best regards,