HM
Hugo M

1 reviews | Active since Feb 2012

11 Sept 2016, 15:52

Vodacom having endless system issues and ignores clients

<p>I opened a new uChoose Fleci 200 contract with Vodacom on 3/09. it would have been on 20/08 or 27/08, but there where system issues that prevented them from asssisting me...</p> <p> </p> <p>I needed to port my number from Cell C which took them a week of begging to do (Why must I as the client beg?) before Vodacom would grace me with a new contract. They claimed the delay was due to another system issue</p> <p> </p> <p>Once the porting was done (And I could no longer receive any calls on my Cell C sim) it took them a further week to active my Vodacom SIM card. Once activated I was unable to retrieve my password on their website (Another system issue).</p> <p> </p> <p>Attempting to get assistance via their Online Chat Nomagugu told me that my number does not exist on the Vodacom system (Another system error?).</p> <p> </p> <p>It seems that Vodacom only ensures that their debit order system is functional and does not care what customers have to suffer through. </p> <p> </p> <p>If they do not find a decent way to compensate me for this incompetence they can kiss all of my business goodbye. </p> <p> </p> <p>I get better value for money data from Telkom Mobile anyway....</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 07:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team