KS
Kyle S
1 reviews | Active since Jan 2014
04 Feb 2022, 10:45
Vodacom haven't cancelled my line.
Vodacom haven't cancelled my line. Email requests are slow to be answered and wrong information is given.
I have emigrated overseas. I phoned to cancel my line at the end of December. They advised I have to pay January which I have done, thereafter my account will be cancelled which it has not done. Customer care tell me I have migrated to a 100mb package. I don't want that, I cannot use your service, I am overseas. I do not want to pay for it anymore.
Why hasn't this been cancelled? I am NOT paying for another month. Cancel my number right away please. Very fed up!!
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Replies (2)
Vodacom's replyOfficial
04 Feb 2022, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2022, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Kyle S's updateReviewer Update
04 Feb 2022, 11:19Please email me as I am overseas and cannot use my phone.
KS
Kyle S's update04 Feb 2022, 11:19
Reviewer Update
Please email me as I am overseas and cannot use my phone.