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Ulric A

1 reviews | Active since Mar 2011

09 Oct 2017, 11:57

Vodacom have to take responsibility for 3rd party billing

I called Vodacom today (9 Oct 2017 - 11:00) about an amount on my Invoice under the Vodacom Live! heading. I was being billed R10 a day for “Sky Games” since 18th August. No idea how they got into my phone.

The answer from the contact centre: "Most probably a pop up… which you when clicked.. this activates a subscription". The lady told me I must report this to the WASPA if I want my money back.

Vodacom have to take responsibility for this billing, a they are invoicing me. An invoice is a legal document, so they have to refund me for unwanted services ie ****s.

They should easily be able to profile me… and ask why is a 50 year old person subscribing to games, which I've never subscribed to before. And ask me if I want the service! Or at least have a double opt-in, so that a single click can't activate a service.

My bill is only about R500. But I can only imagine there are thousands of people like me, who only check their invoices every few months.

Vodacom should be taken to court. They are facilitating unwanted services, and gaining profit from the billing by 3rd party ****s.

0
Replies (4)
Vodacom
Vodacom's reply09 Oct 2017, 12:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

UA
Ulric A's update09 Oct 2017, 13:47
Reviewer Update
Interesting.... I've done some investigation and Sky Games is owned by VIP Games who is a company in Turkey. How could Vodacom have a billing agreement with these sharks!!!
Vodacom
Vodacom's reply11 Oct 2017, 07:52
Official

Dear Ulric,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

Regards,

UW

UA
Ulric A's update11 Oct 2017, 08:29
Reviewer Update
Thank you Ula, for resolving this issue and refunding me. Not sure how the R377.11 including VAT is worked out. On the August invoice it's R122.78 ex vat. On September it's R253.33 ex vat. And R96.47 ex vat for Oct. Should be around R540 (inclusive of vat). No need to quibble about R163 though. The main issue, is that you are facilitating a ****. Somehow this Turkish company was able to message me. Somehow, a click on a message pop-up could activate a daily subscription of R10 to something that's only for kids. I've checked SkyGames website... and their terms state: "To make use of this service you must be more than 18 years old or have received permission from your parents or a person who is authorized to pay your bill. " By this statement they are admitting that the service targets children. Their advert "txt" message says: "Play unlimited games on your mobile right now... Tap to Load Preview" A single click activates a R10 a day billing. How is this "getting permission from a parent"? Vodacom. You are better than this. These people are ********. And you are helping them **** your customers.