VODACOM - HAVE THEY LOST THE PLOT PART 2

Hello Vodacom Your consultant Olivia called me on 26/04/2023. She was going to get back to me regarding the extra charges. She advised that she would send me an email to confirm our discussion - I have not received this email nor any interim feedback regarding the extra charges. Though I must say the Cancellation quote came through very quickly. Well it is 03/05/2023 and still no email or resolution. How long does it take to investigate issues? Olivia did not indicate a turn around time, so i am just sitting in limbo while you guys take more money on my debit order!!!!!!