JA
Jaynthy A
1 reviews | Active since Jan 2023
25 Apr 2023, 08:52
VODACOM - HAVE THEY LOST THE PLOT
Vodacom seems to think it is okay to just open contracts for me without my permission. Trying to escalate ***** is such difficult process - I was on the phone ( a Vodashop consultant called the head office) to escalate for more than 2 hours in February and I still was not able to escalate. I was finally given an email address to state my problem. Last month I found an extra chare of R150 which i have not authosied. I went through the same process BUT alas this time they have NOT sorted it out - I have been charged for this amount again!!!!!!!!! AND surprise surprise they do not give out reference numbers,
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Replies (2)
Vodacom's replyOfficial
25 Apr 2023, 10:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 May 2023, 06:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made via email and feedback provided as follows:
Feedback received from our Forensics Department.
The Upgrade processed 27/11/2022 is legit - order or quotation raised on 03/01/=2023 was cancelled.
You may contact our Customer Care or Upgrades Department to update your email address.
Regarding the 150.00 charge this was for a T&B Bonus Data 3GB 25% Discounted, we've deactivated this bundle.
Regards Consumer Website Team
Feedback received from our Forensics Department.
The Upgrade processed 27/11/2022 is legit - order or quotation raised on 03/01/=2023 was cancelled.
You may contact our Customer Care or Upgrades Department to update your email address.
Regarding the 150.00 charge this was for a T&B Bonus Data 3GB 25% Discounted, we've deactivated this bundle.
Regards Consumer Website Team
Best regards,
Vodacom's reply05 May 2023, 06:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made via email and feedback provided as follows:
Feedback received from our Forensics Department.
The Upgrade processed 27/11/2022 is legit - order or quotation raised on 03/01/=2023 was cancelled.
You may contact our Customer Care or Upgrades Department to update your email address.
Regarding the 150.00 charge this was for a T&B Bonus Data 3GB 25% Discounted, we've deactivated this bundle.
Regards Consumer Website Team
Feedback received from our Forensics Department.
The Upgrade processed 27/11/2022 is legit - order or quotation raised on 03/01/=2023 was cancelled.
You may contact our Customer Care or Upgrades Department to update your email address.
Regarding the 150.00 charge this was for a T&B Bonus Data 3GB 25% Discounted, we've deactivated this bundle.
Regards Consumer Website Team
Best regards,