VODACOM HAVE STILL NOT CANCELLED MY CONTRACT!!!!!
I have tried to cancel TWO of my contracts since August 2020 *** and ***). I received reference numbers 1-***4392. I had to phone cancellations AGAIN on 13/10/2020 and was promised a refund of the money that is STILL being debited to my account . New reference ***. I just received my new bill from Vodacom and i am STILL being debited and STILL no refund. This is THEFT!!!! I have even trued writing mails to '***' but have had NO response.
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Vodacom's replyOfficial
16 Nov 2020, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team