AV
Anna V
1 reviews | Active since Aug 2022
13 Oct 2022, 10:48
Vodacom have still not actioned cancellation request. R3594 and counting
Another episode in the epic saga of trying to get Vodacom fibre to cancel my account and stop deducting from my bank account. No further along getting the fibre cancelled and another month of deducting from my bank account so far Vodacom have taken R3594. Still make me send email after email, verification detail etc but they still action and still don't cancel the account.
Just a note: Just because Vodacom say they respond to Hello Peter reviews does not mean they are trying to resolve the issue.
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Vodacom's replyOfficial
13 Oct 2022, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AV
Anna V's updateReviewer Update
13 Oct 2022, 12:19Standard reply from Vodacom. They will send an email, then ask to verify your details, you'll reply with details, then they will say you need to email request to another email and so it goes on and on month after month and no resolution.
AV
Anna V's update13 Oct 2022, 12:19
Reviewer Update
Standard reply from Vodacom. They will send an email, then ask to verify your details, you'll reply with details, then they will say you need to email request to another email and so it goes on and on month after month and no resolution.