DK
Dumisani K

1 reviews | Active since Jun 2013

31 Oct 2017, 12:58

Vodacom have placed me on the Credit Bureau due to their own *****elent and incopetent staff

I just learned I have been placed under the credit bureaur by Vodacom. They opened an account without my consent. After they failed to prove that I was the one that opened the account, and failed to show me the supporting documents(payslips, ID copies etc) that were used to open this account, they have a nerve to put me under the TLC.

I pay all my debit orders, vehicle finances, insurances, including my cellphone contract with Telkom. Why on earth would I default on some stupid Vodacom contract that I know nothing of.

If this is the norm of corprote companies bullying their way on innocent bystanders. Then I dont have a choise but to review my legal options or open a case of identity theft and ***** against Vodacom.

Due to Vodacom, I could not get my bond application approved. Will Vodacom refund me of the amount I have to waiste on rent thanks to them?

0
Replies (3)
Vodacom
Vodacom's reply31 Oct 2017, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Nov 2017, 11:54
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

DK
Dumisani K's update03 Nov 2017, 12:44
Reviewer Update
What feedback? You just sent me a qoute for another Dumisani. Mixing up my name to Dumisani Mtsweni?? Are you trying to de***** me again with another contract? Is this how you are tried to framing me into paying for the first bogus account?? You have addressed none of the demands I made above. Failing to provide the following still: 1. The documents that were used to open the account, including the authentication procedure that was used to verify my identity. 2. Send me proof that I was the one that opened the account. (Anything, it can even be CCTV footage). If you do not clear my name from this, I am planning to open a ******** case of ***** and identity theft against Vodacom.