Vodacom have lost the plot and Technology

Vodacom have lost the plot and Technology My previous complaint on Hellopeter Dated 22nd of November was responded to with a STANDARD email stating Vodacom would look into my problem. I reminded Vodacom via Hellopter on 26th as I had no further communication from Vodacom. AND STILL WAITING EIGHT DAYS LATER.

(Incidentally, I was not surprised by the large no of complaints on Hellopeter) I wonder how many are answered by Vodacom.

My New Complaint I spent half an hour on 082 135 calling 8 times trying to speak to ANYBODY, but I ended up every time with the Vodacom AI TOBY. I explained my problem but it didn’t have a response to my problem. So I had to keep calling trying to get an actual REAL person without success. All I wanted was to cancel before the end of the month extra airtime. Vodacom will not allow you to purchase extra airtime except if you purchase an addition to your contract, a repeating monthly addition. And then you have to remember to cancel that addition before the end of the month. In the end, I had to jump into my car and drive to Vodacom. THIS IS TOTALLY UNACCEPTABLE Come back Alan Knott Craig either Snr or Jnr