LH
LINDA H

1 reviews | Active since Aug 2012

15 Apr 2016, 16:11

VODACOM HAVE BEEN BILLING ME FOR YEARS

I have a Contract with Vodacom for over 20 years. I had a Weekender Account many years back which was cancelled when the Contract expired. They have been billing me for Account for years and every month I receive my Bill on line I go through chat to several of the Customer Care chaps and it is never resolved and the next month comes and this Account is still being billed.<br> I even sent an email to their GM in desperation but also no responses.<br> You go into an email Jail where you receive references and the Customer Care consultant who picks up is not aware of the issue so it goes around and around for years without resolution.<br> How Can you actually sort out a Problem with Vodacom? They say on their Website you can chat to a Consultant on line however when you log in it is inoperative.<br> At the end of last year in desperation I requested they cancel my Standard Contract and I received emails to this effect and my Contract is still up and running.<br> Vodacom are the most impossible Co with which to deal.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2016, 16:14
Official
Hello u663585,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team