Vodacom Hatfield.

Good Day Peter,

My name is Tiisetso, I have a situation with Vodacom Hatfield,

Last month I was due for an upgrade for my data line, So I spoke to Lucas from Vodacom Hatfield to assist me with the upgrade, to get a 100GB line for R299, Lucas assisted me and went through the whole process, everything was approved and I paid a subscription fee of R150. Ok since well it was mid month around the 15th of September 2021, he said it will run from the first of October 2021.

1st of October 2021, I check my balance I see 30GB day and 30Gb night and 10GB for f Video Bonus was loaded. I call Lucas for him to explain to me why is my data short and not what we agreed upon. He tells me it’s a system error. He will escalate the matter. Days passed, I call and still no luck. Then on the 14th October 2021 15GB was loaded as incentive and my bill changed, and an extra R69,81 was billed to me.

So I called Lucas to cancel my subscription and contract as I’m getting no joy as a customer as this matter was dragging with no success, sent him endless messages on WhatsApp and tried to call him but his ghosting me on both WhatsApp and phone calls. My contract is still running and I’ve tried to speak to the employee of Vodacom to assist me as he assisted with opening the contact to cancel it but no luck.

Please assist me Peter with the matter.

Kind regards Tiisetso.