Vodacom hates when clients close accounts with them!!!!

Just got a call from Vodacom to tell me that my issue pending has been sent to Transunion to get resolved. Upon calling Transunion, they never received any letter or call from Vodacom on my issue. Meaning i had to sit on a call with Transunion for 10min to try resolve a matter that was not made by my own doing. Now it will take another 20days to get resolved because someone in Vodacom legal did not send an email when they were supposed to. And in the meantime my credit score keeps dropping because of Vodacom incompetency, once again. This is the second time i payed Vodacom for 2 year without fail or question and then got negatively affected by having a contract with them.