Vodacom hates their Clients

Vodacom must really hate its clients, or just me, who will ever know the truth. As per usual, I always have issues with my Vodacom upgrades… except this time it is not an upgrade. I need a new device, urgently… and placed an online order on the 22nd of October and received all the information regarding the order confirmation including a waybill number… On Monday, the 23rd of October, I asked an agent to call me, her name was Shaheena and she confirmed that all is well and the order is awaiting dispatch. I think I confirmed the same info on Tuesday via the live chat. On Wednesday, the 25th, I spoke to another agent who informed the order has been cancelled. They put me through to the aftersales department, and they advised that I failed the verification on Monday and the order was cancelled. No one contacted me on Monday, 23rd, except for me making contact and speaking to Shaheena. I requested the call where I failed the verification, but the agent cut the call on me. I reached out to Vodacom on X/Twitter and the one account attempted to assist by processing an order.. in all this time, no concrete answer has been provided regarding the cancellation of the first order. I eventually advise them to not go ahead with the order placed on X, as not time frames or confirmation could be provided. That same afternoon, 25th October, I placed another online order… and received all the confirmation including a waybill number. Knowing what I know, I followed up on Friday and Saturday, and all seems to be in order. Cwayita was amazing and assisted me so well, and the aftersales agent also advised that she escalated this order at the warehouse and assured me that it would be dispatched on Monday, 30th latest. I followed up on Monday, and the consultant advised that Vodacom is still within their timeframe to process and dispatch and that I should not worry as it is at the warehouse. I left it at that, having faith in Vodacom. However, that afternoon I decided to search the waybills before and after my waybill (my waybill is K***, so I searched K***, K***, K***, K***) and most of these orders have dispatched on Friday or yesterday and some even delivered. I suspect that I have now been blocked by Vodacom’s live chat on their website, and no one seems to want to assist. Not on Twitter, live chat and I am tired of having to be the one to follow up. I will be happy if I can get some answers – if not possible, then I will be ordering from another network provider, because clearly they value their customers.