WS
Wayde S

1 reviews | Active since Dec 2013

12 Sept 2023, 11:14

Vodacom Hates Me

Vodacom hates me.

I am a victim of poor signal, initially I assumed it was my phone. After borrowing different phones from family members and buying a new flagship device, I realised it is the network. When I try to make a call, I have to wait a longer period only to see the "failed call" notification or "no mobile network available". I have to either try two to three times or restart the device before I can phone. Internet is also very intermittent and slow. My phone is always on Edge and have to restart before I can get HSDPA or 5G which only lasts for about a minute.

Every single, like in in LITERALLY EVERY SINGLE call I make, people can never hear me and halve way through the call I have to put the phone down and phone again. I have to recall the person every 4 to 5 minutes on longer calls.

To make matters worse, I have called Vodacom several times for signal issues, and they just never come back to me. I offered to pay for a signal booster but to no avail.

If you go to Vodacom head office, you will find my face against the reception wall with a cross through it with the saying "we are raping this man by taking his money and providing substandard service"

0
Replies (3)
Vodacom
Vodacom's reply12 Sept 2023, 12:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Sept 2023, 11:11
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

WS
Wayde S's update06 Dec 2023, 10:47
Reviewer Update
No one has contacted me after the weeks, shows how much Vodacom cares