vodacom = hassles and poor service!

On the 9th of March 2016 I called *** as suggested by a shop because my account was changed to the new 3d system. Since then I have struggled to receive my phone as it needs to be delivered to you afterwards. They never contacted me afterwards to deliver my phone. so I decided on doing an upgrade reversal and I am still struggling now to get somewhere. I just get put trough from one call centre to the other. In April I phoned call centres so much that I weren't allowed to call them anymore and they gave me a number to phone which will use my own airtime - to sort out their problem because of incompetence!! Apparently it takes so long to help me because there is only a select few that can work with this new system. Now I am stuck with the problem that my contract has already been upgraded with no phone to show!!! I am very unsatisfied and once I am able to I will definitely cancel my services with Vodacom!